Support

Your Success is Our Top Priority

Brane offers multiple support options, from fully self-service to 24x7 onsite support. And Brane is ready to work with you to develop a custom support plan, when that is appropriate. Brane Support Services provides operational, domain, and technical expertise to help you get the most out of your investment. Brane offers 4 support levels:

Brane Standard Support

Standard Support provides customers with reliable access to support information with predictable and rapid responses to customer issues. Specific services include Software Updates and Telephone Support.

Brane Gold Support

Gold Support provides customers with rapid response to customer issues from a dedicated engineer. Platinum service adds onsite support anda regular site health check assessment to the Standard Services package.

Brane Platinum Support

Platinum Support adds access to mission-critical support services 24x7. Platinum Support can be purchased for just the period needed to match your changing needs.

Brane Custom Support

Should our standard and extended support options not meet your needs, Brane will work with you to develop a solution that does.

For more information, speak with your account manager or email support@brane.com.